LG ELECTRONICS.%&**%%%%*

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padraic
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LG ELECTRONICS.%&**%%%%*

Post by padraic » Sat Sep 08, 2012 1:36 am

I will cut a long story short:

My TV developed a fault,Contacted LG, who agreed to pay for parts. TV went to repairer suggested by LG. Last Wednesday received a call from the repairer advising LG have refused to pay for the part.The total cost of repair, including part,is $220.

I have emailed the guy with whom I've been dealing in case there has been a misunderstanding.He usually responds same day,he has not this time.IF there is no misunderstand, I am not going to fight with LG over an $80 part,indeedly dooodly not.


What I AM going to do is post a short (under 5 minutes) video on You Tube, 'LG ELECTRONICS,can they be trusted?" . With permission, I will be posting the link here and several other international forums to which I belong.I will be asking forum members and viewers of the video to post it on their Facebook account.

I really don't care about the money. I DO care about being crapped on by a large company,especially in such a petty and unethical way. But hey, this may simply be a misunderstanding,easily resolved, I hope so.


MODS: please feel free to move this thread if there is a more appropriate section.
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Re: LG ELECTRONICS.%&**%%%%*

Post by Bella Fortuna » Sat Sep 08, 2012 1:37 am

Eeek! I just bought an LG TV this year... :?
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Re: LG ELECTRONICS.%&**%%%%*

Post by JimC » Sat Sep 08, 2012 2:22 am

LG...

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Re: LG ELECTRONICS.%&**%%%%*

Post by FBM » Sat Sep 08, 2012 2:23 am

Did you check the warranty, padraic? I've always found Korean companies to be very generous wrt repairs and service. Well, here in Korea, anyway.
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Re: LG ELECTRONICS.%&**%%%%*

Post by Tero » Sat Sep 08, 2012 2:33 am

TVs are now disposable. Buy a new one. They are all the same.
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Re: LG ELECTRONICS.%&**%%%%*

Post by padraic » Sat Sep 08, 2012 4:38 am

FBM wrote:Did you check the warranty, padraic? I've always found Korean companies to be very generous wrt repairs and service. Well, here in Korea, anyway.
Of course,but as I said LG AGREED TO PAY FOR PARTS than changed their mind. Besides, Australia is not Korea. I suspect we may have different cultural norms of ethical business behaviour and arseholery. :read:
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Re: LG ELECTRONICS.%&**%%%%*

Post by Xamonas Chegwé » Sat Sep 08, 2012 5:05 am

padraic wrote:
FBM wrote:Did you check the warranty, padraic? I've always found Korean companies to be very generous wrt repairs and service. Well, here in Korea, anyway.
Of course,but as I said LG AGREED TO PAY FOR PARTS than changed their mind. Besides, Australia is not Korea. I suspect we may have different cultural norms of ethical business behaviour and arseholery. :read:
Do you have anything in writing where they agreed to pay for parts? If it was just a phonecall to a call-centre lackey and they have no recording of it (or refuse/ claim not to be able to provide one) then you have nothing to base a claim against them on and may be liable for prosecution for libel if you go ahead with a youtube post, unless you are very very careful in your wording. Just saying... :tea:
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Re: LG ELECTRONICS.%&**%%%%*

Post by rasetsu » Sat Sep 08, 2012 8:59 am



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Re: LG ELECTRONICS.%&**%%%%*

Post by colubridae » Sat Sep 08, 2012 10:02 am

Stop watching TV. It's the surest way to the devil (and you get hair on the palms of your hands). Fact. :prof:
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Re: LG ELECTRONICS.%&**%%%%*

Post by piscator » Wed Sep 12, 2012 1:46 am

Sounds like the shop is charging you $140 for labor?

I think some more details are relevant here.
What design flaw does LG accept responsibility for, and what is their reason for not paying the labor to make you ~whole after they've accepted responsibility?
Could be the repair shop too. They may have submitted improper info to LG, or be over charging, or otherwise outside of what LG has agreed to fix.
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Re: LG ELECTRONICS.%&**%%%%*

Post by orpheus » Wed Sep 12, 2012 2:10 am

Do you have anything like an equivalent of the US Small Claims Court? I've a friend who had similar situations, and easily won several settlements against large companies; they had to pay up. He noticed that in at least a few cases, the company didn't even send a lawyer to defend themselves. Monetarily, it wasn't worth the expense for them.
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Re: LG ELECTRONICS.%&**%%%%*

Post by rasetsu » Wed Sep 12, 2012 3:58 am




Odd juxtaposition, orpheus' avatar right below piscator's. :hehe:

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Re: LG ELECTRONICS.%&**%%%%*

Post by orpheus » Wed Sep 12, 2012 11:48 am

rasetsu wrote:Odd juxtaposition, orpheus' avatar right below piscator's. :hehe:
That may not be an accident, you know.
I think that language has a lot to do with interfering in our relationship to direct experience. A simple thing like metaphor will allows you to go to a place and say 'this is like that'. Well, this isn't like that. This is like this.

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Re: LG ELECTRONICS.%&**%%%%*

Post by Bella Fortuna » Wed Sep 12, 2012 11:53 am

rasetsu wrote:Odd juxtaposition, orpheus' avatar right below piscator's. :hehe:
:lol: Well-spotted.
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Re: LG ELECTRONICS.%&**%%%%*

Post by HomerJay » Wed Sep 12, 2012 11:54 am

LG stands for Lucky Goldstar.
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