Post
by Coito ergo sum » Mon Sep 09, 2013 1:13 pm
All organizations are imperfect, and individuals will act in their own interest sometimes, which may mean a short term gain for them at others' expense. Sure. However, the private sector in a free, competitive market is the best way that I've seen to align the self-interest of the employee with the organization. And, it's the best way I've seen to align the service or product provider with the customer's interest. The competition is the best way to keep the corporations in line, because the consumers respond to bad service or bad products and they move to another competitor who provides better products or better service or a better price. Where things go wrong is when we have too few market competitors. If we only have a few large, immovable entities, then it starts to approach the character of a monopoly (whether private or state imposed).
I have said before that I would much rather deal with a private company than a government entity when I have a complaint about something. I have manipulated private companies to give me refunds and to provide other concessions to make me a happy customer. The Division of Motor Vehicles would never do that. They don't give a fuck. If they make a mistake, they make a mistake. You won't get your registration or license fee waived due to their mistakes. You'll get fucked and you'll be the one to have to wait in lines and go through hell to correct any issues.
I agree that inefficiencies get bigger given the size of an organization. That's because they get more bureaucratic. Again, the best way for things to work is a vibrant, effective, open market with low barriers to entry so that competition is fierce. Fierce competition makes entities hungry for every customer. If companies are hungry for customers, they will kiss your ass to get your business. The government never kisses your ass.