Unjamming a printer generally takes less time to do it yourself than to call in the experts.MrJonno wrote:Figuring out stuff in your own time on something you own is one thing, figuring it out in someone else time on their equipment is a very different matter.
The latter portion is the alarming part.MrJonno wrote:
As for the scanning EPOS you generally have a member of staff monitoring 2 or 3 of them partly for security but partly because half the public can't cope with them.
They don't just unjam printers. They generally sell them, and perform maintenance on them and repair them when broken. Businesses generally unjam their own printers because: (a) it's made user friendly, with everything numbered and color coded, and (b) they can't do without their printer/copier until someone from the copier company can make an appointment to appear.MrJonno wrote:
As for printer jams etc I know people who get paid $40-50k to look after top of the range printers its an IT specialism in itself
What bothers me is paralysis and fear, not lack of brightness. It's not about their intelligence. It's about their attitude.MrJonno wrote:
I think you are a pretty clever guy but obviously not clever enough to realise much of he population isnt as a bright as you.
The ability and attitude to "figure something out" is a greatly undervalued and underutilized ability. I see it in the way many folks I know raise their kids. It's as if the kids can't ever be called upon to do anything anymore, whether it's for fear of getting hurt, I'm not sure. It's like most kids today will be left not knowing what to do if they get a flat tire on their bicycle or their chain falls off the bike. I have one friend who moved their kid into college, and asked for my help - I showed up and the 18 year old stood their and watched while I and his dad carried all the heavy furniture up 2 flights of stairs to an apartment. I was helping my friend, so I didn't say anything - but, it crossed my mind that I would have been embarrassed at 18 to have my dad and his old buddy hauling my stuff around. And, his dad set up his computer for him, while mom went to the supermarket to stock the fridge. I think that's an example of a fundamental shift in culture - back in 1985, all of us college freshman did most of that on our own. Such treatment, however, causes a paralytic mindset, and one that causes someone to sit still until it's told to it's o.k. to move.MrJonno wrote:
One of the jobs I've done in the past has been an IT trainer well strictly speaking it was people being self taught using a PC and a tape recorder taking them through course and me helping out when they got stuck. I would estimate around 1 in 5 people couldnt cope with using a tape recorder. You should have seen their faces when you took them through the rewind button
